When you rent a car, you will usually need excess coverage. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Seamless booking experience and great price compared to all other websites. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Trustindex ltal hitelestve. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. To improve our service and website, we may use small data files known as Cookies. In that case, special cancellation terms are presented during booking. All related documentation must be kept if an insurance claim is submitted. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Please read the following to know what is included/excluded in our coverage offers. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. To improve our service and website, we may use small data files known as Cookies. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Email Protect your account with two-step authentication If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Honestly, never use third-party companies to rent a car. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Date of experience: 07 February 2023. Reply from Wisecars. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Any additional charges will need to be paid at the rental counter in the local currency. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Dear Paul,Thank you for contacting us! We can accept no further responsibility when there is no out-of-hours service available. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). 49 reviews. It might take your bank extra time to settle the amount. They were cheap but the quality of the car was the worst I have ever seen on a used car. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. All persons driving the vehicle must be in possession of their driving license at all times. Please note, we only delete personal data on the request of the individual. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. My issue has been resolved. In most locations, the minimum renting age is 21 years. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. My trip to NZ had to be cancelled due to the cyclone that hit the area. Due to this protection, it cannot be read by any third party. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Minimum age requirements on larger cars may also be higher at some locations. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Please note, it is your responsibility to provide all the above-mentioned documents. Wisecars will not sell or rent any personally identifiable information. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Wisecars flagged this review for containing harmful or illegal content.Read more. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Your rental credit will expire after 2 years. 2023 Trustpilot, Inc. All rights reserved. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. In peak periods this may not be achievable. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. He explained to me patiently and clearly. This information must be sent via email and give Wisecars the relevant details of the incident. www.wisecars.com. When you rent a car, you will usually need deductiblecoverage. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. 2023 Wisecars. What's Wisecars' cancellation policy? Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Experience right now is good only just booked will have to wait to see when I pick up the car. The price is at end only a quarter of thee rate! Great service! They may be needed if you wish to make a claim. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Special price and hope that it will be the same at location. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Alternatively, just sign in or register using your Google or Facebook account. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. The car rental company will charge you for the additional driver for the whole time that you have the car. There are too much additional insurances taxes etc. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. I had rented cars for myself and others through Wisecars many times. I read other reviews from this company after this had happened and that is a common . Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Just scroll down to the bottom of this page and create a support ticket. Your voucher is normally issued 48 hours before the pick-up time. All rights reserved. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Expired or provisional licences will not be accepted. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Wisecars does not store credit card details. So you can bag the best deal with total flexibility to change your plans if you need to. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Amendments can only be made up to 48 hours before the pick-up time. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. Wisecars will process your cancellation refunds in 7 days. We at Wisecars put together a list of the most important information travelers often miss. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Very easy process and had the best price on the internet. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Renting a car and want to make sure you know how car rental works? If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Re: Wisecars car rentals. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. We used in October 2022. There might be differences based on offers. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Wisecars falsely advertised vehicles for rental on their website. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. All bookings include free cancellation up to 48 hours before the pick up time. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. If not, you will need to purchase the cover at the car rental company counter. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . 2023 Wisecars. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Anyone can write a Trustpilot review. In all these cases, you will receive no refund of the money you have paid. In that case, please contact your bank for additional details. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. In most locations, the minimum renting age is 21 years. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Please note, under no circumstances is the fuel included in the rental price. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. We do not delete personal data on the request of a third party. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Never ever use Wisecars. You may need an international driving permit (IDP) to drive in some countries. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Email Protect your account with two-step authentication Send code wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. I had questions about requirements of car insurance. Wisecars is an online vehicle rental broker. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Please read carefully the terms of the Car Rental Agreement before signing it. Click on Menu "Subscriptions". All cancellations outside of the aforementioned timeframes will not be refunded. That should not even be separate. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Consider the cancellation policy. Please note, making a new booking may result in the change of the Car Rental Company. If additional information is required, the process may be extended for another 28 calendar days. ago You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Some of this include complete insurance and others do not include it at all. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. If you are involved in an accident, the local police and the Car Rental Company must be contacted. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. One of our helpful agents will be in contact with you to address the request. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. knights baronets of nova scotia knights templar, how to spot an undercover cop australia, guthrie centerway lab hours,
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