WHO IS RIGHT? Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . 2022 Thor Motor Coach freedom elite. One previous owner purchased it new.We have had multiple issues with the coach. I will state again that this is not a new claim. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. This has all been dragging on for far too long. It has generator in it but does not work. Also, it was pointed out to us that the flooring had already been repaired prior by someone. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. . Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. 5 seatbelts. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. Surround Sound. I bought a brand new Thor Hurricane 35M. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. ****** informed me that Id have to get an estimate for each of the defect items. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. Both electrical circuits must be energized for either radio to work. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. The $1,000.00 bid they accepted. We can't thank all the employees of General RV enough for making this experience so unforgettable. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. I got a jump and the car battery is working fine now, but the house batteries are still dead. Our BIGGEST Class C is HERE!! Learn More Class B Your luxury Mercedes Sprinter motorhomes. We are well aware that the coach is off warranty. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. RVers Ask: What's The Best Way To Sell An RV? ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. BBB Business Profiles may not be reproduced for sales or promotional purposes. New 2023 Thor Motor Coach Four Winds 31WV Motor Home Class C Call 248-662-9910 or fill out the contact form to learn more. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. ****** was not being truthful. See dealer for details. ", VIN # ****************. I had to send the slide out for access. There authorized service center is telling me not to get roof patch but replaced. We have been diligently working non-stop to get the flooring and heating breech issues resolved. With all the family-friendly and pet-friendly features, you'll love traveling in . If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Watch on. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Brought the coach home. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. This Class C is located in Mesa, Arizona and is in good condition. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. Owners Manuals - Thor Motor Coach The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . I will say again this coach cost us 100's of thousands of dollars. They found mold under the floor covering. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. We have endured a long and arduous journey. Front radio not working. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Number Of Discs. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. They are the same issues we continue to try to get resolved. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. This is an independent, unofficial site. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. This is NOT a new claim. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Thor Motor Coach - drivers (chassis) radio on house batteries Meet the redesigned A.C.E. RV Generator Won't Start? Causes & Troubleshooting Tips To Try Wondering if the converter is shot. Any price listed excludes sales tax, registration tags, and delivery fees. Arriving at our destination we set up to dry camp. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. Thanks for the replies. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. It features the best of a class a, along with the best features of a class c. That's what A.C.E. Thor Motor Coach - YouTube We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. We want the work to be done correctly. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Seamless Roof has bubbles. All Advertised Prices Expire daily at Midnight. There's a fuse on the back of the radio. After changing the engine battery the radio and backup camera will not **** has already sent the flooring. I have a full side slide on my 2016 Thor Ace 30.2. THOR #2187. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. It is the original claim. And one, Don't Miss Paradise Oaks RV Resort In Florida. Satellite. Of course, at our expense. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. International Association of Better Business Bureaus. These issues are ongoing, not new. BOTH of which **** has rejected. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Standard and optional features listed on units may or may not reflect actual in-stock unit. Built-In Skylight. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Thor A.C.E. Class A Motorhome - Thor Motor Coach RV.Net Open Roads Forum: Thor Freedom elite axxera can radio not working. . We have spent more than three years trying to get these issues resolved. 01/03/2023. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Anyone know exactly where the fuse may . Diesel and gas-powered chassis options. Ill keep taking all suggestions and look a while longer. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Who never came back to do the work. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. They said they would me someone to service the vehicle. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Step inside and find a 68" jackknife sofa to the right of the entry door. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. The RV is a Thor ******* **** 2019 and the vin#*****************. Thor Industries Owner's Forum - iRV2 Forums My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? *All RV prices exclude tax, title, registration and fees, including documentary service fees. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). 2003 Thor Motor Coach jazz. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. The requested information: 2019 *********************** **** motor coach. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. or call the glass man in town? I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. **'s labor charges of $7,500. As the smallest motorhome option, camper vans are welcome virtually everywhere. ************************* was working with us right up until he moved to a new position in March of 2022. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . ********* in **** had the coach for six weeks only to decide in the end not to do the job. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. How can these issues that were reported to Thor when our coach was new, now be null and void? The A.C.E. Junior Member. Which we received no assistance. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. After all the warranty work, we had to winterize the coach for the 2019 season. !. Hello all, new to the forum and a first time RV owner. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. My Thor dash radio is also powered by the house battery. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. This just sends them a link to it so they can take a look. Mechanic's Assistant: Are you fixing your Chassis yourself? It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. drivers window was installed bad. we do not have any videos here. Plus tax, title and license. Battery Disconnect Switch - Electrical - FMCA RV Forums Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. New 2023 Thor Motor Coach Outlaw 38MB Motor Home Class A - General RV When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. He moved to a new position. Message. The pivotal combination of large Class A amenities with more power than a typical Class B RV. State: Texas. See dealer for details. 2 tables that convert into beds. They need to honor their warranty now! This allows the radio to run with the ignition key off. Thor Motorcoach Logo linking to Home Page. We strive to ensure all pricing and information contained in this website is accurate. Contact Us. Please select a year to search for available owners manuals. . Know someone who might be interested in this RV? ** Day 2 we tried using the microwave again. AMAZON LINK:. ** September 10th we took the ** out. Like most: We went on our first trip this past weekend. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Another for $6,500.00 from *************** in ***********, **. New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. ****************** was thankful that someone from Thor Motor Coach reached out. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? Fill out this quote form and we'll get back with you as soon as possible. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Save. Seal leaks and causes extreme noise when driven at highway speeds. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. Non-smoking and pet-free. We have a water leak and it has caused extensive damage. As of today, the coach has only ***** miles on the coach. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Thor Motor Coach. is not responsible for any misprints, typos, or errors found in our website pages. Stock Number {stockNumber} {priceLabel} {msrp}. I need my brand new RV fixed, and Thor has an obligation to fix it! We have spent more than three years dealing with these issues. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. We have only Put 2400 miles on since we bought it. No. Plus tax, title and license. She is also equipped with . I can only speak to the radio wiring in my coach. Have you tried pushing in the "very little" reset button top left? The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. 15 amp. 40 gallon fresh water tank. Again, the deal fell through . Submitting a response indicates a willingness to work with customers to make things right. After countless emails and calls to *********************, we never heard from him again. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. My husband was ill and could not drive the coach to *******. Mercedes-Benz 10.25 in. When searching for a service center make sure to use the filter option. The slide ran very slow, it always seems too. Need advise, had a shop replace house battery and repair inverter. Awning attempts to extend while driving. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not.
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