Jan 7, 2020 It was the front wheel so more difficult, cost 40 for replacement. Looks like spring issue. This scooter is giving a E3 Error code and the manual simply states to replace the console. Missing tire extension - poor quality control. Please Note, some electric scooters share error codes. Test The Battery Pack On A Scooter That Runs. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Home. Watch out world! . Entice customers to sign up for your mailing list with discounts or exclusive offers. I requested a refund. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Even if you've just ridden it, the battery may not be sufficiently charged. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Gotrax is known for adapting its electric vehicles to the needs of consumers. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Not much help really. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Now you are finished and ready to test your work. Make sure the petals are level with each other and on a flat surface. `f25Jz>`lf(< @%-vCN GOTRAX - F5 Electric Bike. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Visit our Battery Pack Load Testing Guide. Apr 15, 2021 $799.00. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. When the battery is fully charged it will change from red to green. Once you ensure the position is correct, gently slide the pack into the tiller. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. So frustrating. Check the fuse or circuit breaker. I have updated my review from 1 star to 3, and will update again . If your charger does not turn green when you plug it in, your problem may lie in your charger. I am on the hook to pay for shipping to send back their poorly made products. Shop safe on GOTRAX Official website. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). First, plug in your charger and make sure that it works before continuing. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Find low everyday prices and buy online for delivery or in-store pick-up. This is a few specific actions that act as a reset for your board and can fix many common issues. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. 0000002987 00000 n Not much help really. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. If you have done these things, but are still having trouble, please contact customer service. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Kick stand wobbly. Using caution, grab the top of the battery and begin to lift it out of the tiller. You can now turn your hoverboard back on.*. After fully charging, I prepared for the first ride with the new parts. I finally received the replacement parts. My GoTrax (about 5 months old) started acting weird today. Has refused refunds. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. GOTRAX. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! This scooter is giving a E3 Error code and the manual simply states to replace the console. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. This issue is new and is being looked at now.. It is not managed by iFixit staff. Make sure the petals are level with each other and on a flat surface. Thus can not charge scooter. 3. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). In this video we take a look inside a GoTrax G2 Scooter. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. Step 6 Install the battery pack. 0000000696 00000 n There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Hold down the power button for 10 seconds. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Always be sure to consult the . Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Expect More. Contact an authorized service center for more information about replacements. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Problem not solved. GoTrax GKS: Specs. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Its possible that you got a defective battery. Beeping can also indicate uneven pressure on the hoverboard sensors. 51 4.7 out of 5 Stars. How do you check the odometer on the GXL V2? Happy to help! Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. In this video we take a look inside a GoTrax G2 Scooter. . Then plug your charger cable into both ends and leave it overnight. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Codes often have simple solutions and we are here to assist. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. The difference is, these are much more fun! Therealjondotcom 3 yr. ago. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. If you can not grip the top with your fingers use a pair of pliers to assist you. So in short. Codes often have simple solutions and we are here to assist. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. This is the best method to factory reset GOTRAX GXL V2. A fully charged battery will have between 36 and 42 volts. Its possible the quality slipped with the V2, but they are basically the same scooter. 0000047449 00000 n Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Grab the new battery pack and ensure that your are installing the battery pack correctly. Listen or look back to see if the rear wheel is slowly spinning. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Store the screws and hook in a safe location for later use. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. 0000001330 00000 n If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. It was pretty easy to do and I was impressed in the modular nature of the system. Disconnect the brake lever switch connector from the speed controller. Please contact our customer service team if you are experiencing problems or need more detailed information. Roller Blades/Bikes. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! We'll go through each electric scooter and the error codes that occur. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. 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There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Turn the key or power switch on and engage the throttle all of the way. 0000006755 00000 n I will come back and edit the post if I experience anything that you've listed. You can get it started again if you press the button so it's probably not a power issue. Gotrax scooter not charging? (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Learn more about your GOTRAX from full overviews and specs to troubleshooting. 0000001444 00000 n GoTrax V2 Not Working. Visit the Gotrax . Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Scary at first. In the next video we will show the complete repair, reassembly and testing. Back wheel brake mis-aligned. If the scooter works after disconnecting the brake switch then the brake switch is defective. Use caution as extreme force may damage your scooter console or battery connections. Take care of your ride so it can take care of you. If there is, youll need to buy another one and replace it. Of course, with any new or growing technology there are often hiccups along the way. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Yes Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Looking For The Best Lock For An Electric Scooter? To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Here is a link to find the manual for your Gotrax hoverboard. will respond to the email but the response itself is not helpful). PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. So far I've got about 60 miles on it. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Tip: Try to lift as straight as possible out of the tiller. The motor would sometimes "sputter" (not engage) when you push down the throttle. You may need a replacement battery if your current one is faulty or has sustained physical damage. I've had it for a full month now but never knew how to. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Pressing on button does not illuminate the display nor does the throttle have power. There are many possible reasons why your Gotrax hoverboard is not balancing. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Install the locking hook and the two screws into the head unit. When you plug your charger into the wall, the indicator light will turn green. 0000013506 00000 n bay_blade2000 3 yr. ago That's not what I am saying at all. 0000005863 00000 n ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS k 3TXK c"b0] 3:P $% The BBB's grade of "F" still . The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Thank you GoTRAX for fixing my 7 year olds birthday gift! E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Set the battery to the side for disposal. When you plug your charger into the wall, the indicator light will turn green. What if the part I ordered did not solve the problem? It is possible to check the voltage of your battery using a voltmeter. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. 110 20 There is no doubt that hoverboards are a popular and fun way to get around. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Back wheel cover scraping tire. Entice customers to sign up for your mailing list with discounts or exclusive offers. An awesome member of our community made this guide. Troubleshoot common issues with your gotrax hoverboard with our handy guide. When the battery is fully charged it will change from red to green.
