Giant Eagle Initial Complaint 01/18/2023 Complaint Type: Problems with Product/Service Status: Answered I submitted a request for my pharmacy records months back and I haven't received a. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at info@gianteagle.com. At this point I have spent way too much time with them without a resolution to this problem. Please update the website to indicate when a service is not available during regular business hours. Disgusted I found a grey looking mealworm. Went to service desk Gm came right out listed to me briefly and started walking away and yelling fir the employee to comeover..my voice was loud and iasked him not to walk away was done yet i made these pointsnever enough cashires or lanes openthey make you wait for ever to pay, if im bagging and cashiering which im NOT COMPENSARED FOR ITS BEYOND BELIEF WHEN AN ATTENDANT IS RUDE AND WALKS AWAY WITHOUT FIXING THE PROBLEMAND YOUR PAYING PREMIUM PRICES THROUGH OUT THE STORE! She acted as though I was trying to do something bad. The employees name is Elijah B at store #69 Frankstown road 9001 Pittsburgh PA 15235. We contacted our card service vendor to request a refund fromColumbia, however the request was denied, citing all sales are final after activation. I'll go to Kroger's from now on. they would not take my refund of just a couple od things because it was a online/delivery order and the customer service desk told me they cant do my refund cuz they dont do those! We cannot discuss details around this or any situation that may be under investigation. Giant Eagle has terrible management, inconsistent and terrible favoritism. I think i talked to a team lead? DOWNLOAD OPTIONS download 1 file . Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. So i am very confused and frustrated. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission!UPDATE:Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. I then went to the customer service desk and asked for a manager. For further assistance, please reach out to them directly. I have been going back and forth with customer service about a $10 bonus perk i never got. This happened on November 6th, 2022. at around 1600. 5.0. Get the food ad on the mailers. Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. Spacious and very clean store. She then just said rudely, take it up with customer complaint or something like that which was very insincere. Giant Eagle has extremely terrible customer service. Category Food & Beverages. We spoke to the consumer today and they provided an updated mailing address for the request. I picked up my groceries and went home thinking nothing of it but later on that day I realized I was billed twice. Every one of the wings had at. Start your review today. At Giant Eagle, our Refrigeration Technicians are at the heart of keeping every supermarket, GetGo and warehouse running smoothly and coolly by ensuring the HVAC, food and beverage equipment, soda machines, and so many other pieces of equipment are running efficiently. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. The 3 associates who weren't busy but socializing, didn't want to cut the meat at 5:00pm and asked me did I want an order. The fact that i have been using this pharmacy for years, knowing the medication I do take is a 30 day supply. Thank you for contact support. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. The other guy behind counter was rude also. I was very upset. This is the email I received 12/14/22: Only complaint is the pricing is high, occasional specials are good value, but by and large you can always find the standard staple groceries for less money elsewhere. Giant Eagle, Inc. I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. This is unacceptable. What happened to integrity and company loyalty. Thank-you; Sincerely Rosemary Hiler. Absurd! The people are wonderful & very helpful! We have researched this matter and added thecoupon to the consumers advantage card. All the time. The Marketing team, with 85% positive reviews, reports the best experience at Giant Eagle compared to all other departments at the company. Management was okay in the beginning then it slowly deteriorated, into a $#*! I said well we waited all that time and the car ahead of us received their prescription so how we would know? I've ordered cakes before with images on top but they where sprayed directly on the cake. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. Overpriced! My money is already low and they literally took this money and Im having one heck of a time trying to get it back. 5 Our Avon Lake Giant Eagle on Lear Road , Avon Lake, Ohio , is the Best Brian , The produce manager is simply the BEST Goes over and beyond to help me the customer The Manager is always there if you need him , listens and addresses all our concern I use My friendly Giant Eagle Pharmacy for all my prescription needs . 54% of Giant Eagle employees are women, while 46% are men. Unfortunately when her friend went to use the card she accidentally scratched the pin number to hard rendering it unidentifiable. Find out how we combat fake reviews. Desired outcome: I got it back in a hot cup and thought oh ok maybe its iced in this mug, because I had seen the guy get ice. Flu shots are only available from 10a-6p. i do the shopping for the household,he picked ip the advantage card. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. 108 total complaints in the last 3 years. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. i have to go back to the website to send a reply. Your bakery dept crushed my 6 years whole birthday for that I will never buy from your establishments again, picked up ordered cake on April 23 2022 very disappointing they did the digital print cake split down middle before getting home writing was very sloppy and half was done in cursive and half done in print for what is being charged for these cakes there should be a little more time put in to them i use to love getting my cakes from here but now i will be looking else where from them. I was aggressively harassed and discriminated against today around 12:40 at the 2801 E. Waterloo Rd. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: Customer Reviews. That is a 70% increase. If y'all know what store this is then you know what goes on there. User; Business User; . Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. It's already been renovated so I guess bringing back products that are no longer sold. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . This did not just happen, it's been over 3 years now. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. We had ordered two made to order coffees, one hot and one iced. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. A refund was processed today, December 29, 2022, to *** *******We apologize for any inconvenience. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When I got to the store, the young man took my card in and re-ran it for payment. I will NEVER walk in a Giant Eagle again! One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. I placed an online order on December 23, 2022. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. There is no answer over the weekend, so when I get ready to start the fight again on Monday, I check my $100 cards and showing on my app one has a balance of $0 and the other has a balance of $2.28. For example, pharmacy business hours are 8a-8p. ADDITIONAL LINKS Look at your competition! I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. Very truly yours,Giant EagleClaims Department. I am extremely dissatisfied with the service provided to me today. Please update the website to indicate when a service is not available during regular business hours. I had purchased a head of lettuce only to bring it home and opened it to find that it was covered to the core with black moldy looking dirt. Read full review of Giant Eagle and 1 comment. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. Complaint from Giantbythesea on 17 February 2023 about Giant Food Stores in category Supermarkets / Grocery Stores Giant Food 6289, 2104 Van Reed Road, West Lawn, Feb. 7: 12 violations. The next best thing would be some sort of response just so I know you are aware of my issue. They were absolutely the worst. Prices are lower and bags are plastic. Fine if she was a random teenager, but I cant shop with my child and talk with her?!? The most common ethnicity at Giant Eagle is White (74%). Shame on you! For the price I paid, I am very disappointed in the quality. Don't deserve even 1 star for that area. Depending on your role and location, you might qualify for all or some of the following benefits. Author: Pittsburgh, Pennsylvania. Its absolutely disgusting how youre employees treat their customers, an absolute disgrace and unethical! The attendant in self check out who I could not identify d/t her mask but had short grey greasy hair and baggy clothes. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. I apologize for any inconvenience caused by the action taken with this particular gift card. Or does that all fall on computers today? The signs indicate you can buy beer here, which is . Older lady mid 50s, blond curly hair, blue eyes. Excellent Customer service. Is this your company? Desired outcome: I have a family to feed and I am very upset. When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. We use dedicated people and clever technology to safeguard our platform. Hello, Unfortunately COLUMBIA SPORTSWEAR has denied the refund. You're always welcome here Their produce is always rotten. Pay is not enough and they use you as a tool rather than a hard working human being. I'll have to find another establishment for my future meat needs. Put prices on product instead of bar code or make sure bar code is right. Too bad. I purchased an 8 piece mixed chicken, from hot food for $7.99, on December 28th from theGiant Eagle at 6204 US Route 30, Greensburg, PA. Put prices on product instead of bar code or make sure bar code is right. He blewup at me " i was just trying to help" i said in a very rude way! Learn how the rating is calculated 1 complaint. A fax was sent according to the technician, the prescription was again not filled - they said there was no response. Its unbelievably immoral and despicable! You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. I am actually highly disgusted with this kind of customer service and hope this won't continue . They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. AND i understand some giant eagle's are charging for those bags! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I would like to be refunded for the costs of the product I never got. Category Food & Beverages. A guy with a strange accent was very rude and started to yell at me. It's a stupid idea to stop the weekly mailers. There was a manager standing at front of store with one cashier checking out a long line of customers. Columbia Sportswear It's so fast and easy. Giant Eagle Grocery - CentralPercentum GetGo. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. I didnt see any signs about that. I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. Desired outcome: UPDATE: Don't catch until I get home. 1. What they do NOT tell you is that now, if you buy one, it's down to $1.25! Desired outcome: Most customers were really nice and then there were some that you just lose faith in humanity from. Giant Eagle, (store #4029). The cake had an image I had selected from your website. I was charged for this, but when I arrived I asked the curbside delivery driver to take them off my bill. You've lost sight of customer service. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. She's aware of the conversation. Very abrasive. i purchased unlimited carwash as a Christmas gift and she lost it before putting it on the car. Companies can ask for reviews via automatic invitations. Giant Eagle reviews & complaints. She still refused. 6930 West Central Ave . Leave a review. I completed the online form prior to presenting at the Giant Eagle Pharmacy on Interchange Road in Erie PA, where weekday pharmacy hours are 8a-8p. Plus no sorry nothing. I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . Outrageous. refund or operable gift cards, Bought these yesterday and they are all soft, not crispy and all the packages in the store are just like the one I bought. I shall not go back to them. Ive talked to several managers ,I have written everybodys name down and I even spoke with giant Eagles corporate office . This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. Giant Eagle refused and told me to contact Columbia. I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. Complaints: Even the store manager was unaware that flu shot hours were limited! It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. but 2. Can you imagine what I think you can do with this lousy idea?! A necessary evil. I would highly recommend shopping here. Help even if you are not a cashier, you work for GetGo! I was told i needed to spend $30 in 1 trip. because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! The kitchen manager was the cashier. I guess Heinen's will be my home store. i shop at giant eagle here in mayfield heights then have to go to heinens just to buy the milk for my wife! I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. so seems frustrated and CHASTIZINGLY told me he would have to void everthing and start over and was rude! Great service on Curbside Pickup in Erie! This will surely increase the credibility of your complaint. This is a very serious issue. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. 3.0 Former Employee, more than 5 years Deli Team Leader 7 Oct 2016 - Deli Team Leader Recommend CEO Approval HIGHEST PRICES ANY WHERE! nav-opener. Job Work/Life Balance Giant Eagle Pharmacy caller complaints. First off the staff should at least attempt to look busy but there are little ears everywhere. When I scratched off the gray box covering the pin to make an online purchase, part of the pin was missing, making the card unusable. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. Wide selection of produce, meat and general grocery products. Besides customers who witnessed this spectacle, talk with Sue who was the only employee there who displayed any empathy. Giant Eagle, the store lead is a creep too. Giant Eagle reviews & complaints 193 complaints 7 resolved 186 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "medication" Resolved Resolved Resolved "check cashing" Resolved Giant Eagle reviews 193 G GaryD163 of Butler, US Feb 09, 2023 4:50 pm EST Verified customer Featured review Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. So I have called repeatedly and was told the discount would be added, but it never has been. I purchase gas food and liquor here often but honestly Im so mad that I will probably never return. It has been a reoccurring issue monthly. So they keep putting out thinking it's fixed. Never had such a bad experience before. I wanted 2.5lbs Regards, I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. Was looking forward to these, I bought them In the past and fell in love with them. For your reference, details of the offer I reviewed appear below. Review Of Franks Restaurant Hudson Fl 2023. I sent the main manager Adrian A**** an email with the transaction history of my card. The organic section isn't huge at this store. Ripoff Report Needs Your Help! 0 Views . The rudeness of store associate and unwillingness to help. This review was chosen algorithmically as the most valued customer feedback. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. It was on a Tuesday. So this made me wonder why a team member even recommended I do this to begin with. Pay for this replacement part that your car wash broke. When it didn't scan after many attempts I took it to the guy and he told me they don't cash out scratch offs and didn't scan it himself just shrugged his shoulders and said there wasn't anything he could do about it. To the point when the customers would just straight up insult the shoppers. Phone number +1 412 914 0830. My mother and her friend reached out to Lyft first, but due to the fact it was purchased through Giant Eagle they referred her back to the store.
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