Can I request a refund if I change my mind about attending the event? Can I request a refund if I accidentally selected the Refundable tickets option? CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. How can I receive my Ticketek Gift Voucher? If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. How do I subscribe to receive My Ticketek emails and/or SMS? As seating arrangements may change without notice, the Venue Maps should be used as a guide only. How do I access Accessible seating tickets? Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Am I able to 'top up' my Ticketek Voucher with more credit? If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. However, some events will have unreserved seating where it is first in, best seats. What happens if my phone is out of battery or my network coverage is low when I get to the venue? Sign In is displayed at the top of the 'My Events' section. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Ticketek's Group Bookingscan help you plan your next excursion. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. In most cases, tickets must be returned to the place where they were purchased. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Their barcode will then be on their homepage. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. The website only allows one invitee from a group to purchase at a time. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. This is just another way of conveniently storing and viewing your mobile tickets. No, for the first release, the app will only be an iPhone app. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Check your billing and account details. Upload your ticket. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. How do I update my credit or debit card details once they have been saved? www.accc.gov.au. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. What happens if my tickets do not arrive in time? General Admission seating is subject to availability, and information for each game will be released the week off on our website here. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? <> Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. These tickets will be cancelled and reissued in the name of the new ticket owner. Are Refundable tickets available through Ticketek Marketplace? Do I need to add to Passbook to gain entry into the venue? Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. The transaction limit is 10 at both Marvel Stadium and the MCG. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Concession and junior barcodes will show up as such. If you arrive late, you may not be admitted until a suitable break in the event. <> No, there will not be a priority system in place for AFL Members dining in 2023. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. They will be assigned the seats nearest the original purchaser. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Can I buy tickets from unauthorised sellers such as online auction sites like eBay? to then often have to go to their desk at the venue to follow up the issues. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. You now have the option to have your sign in details remembered for your next visit. 1 0 obj When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Staff are amazing under the circumstances," a third said. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. No, you can continue to use your mobile ticket. stream Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Your barcode number can also be found via your online account here. Will the event be reserved seating or general admission. Note that Mobile Ticket delivery may not be available for every event. What qualifies as a concession ticket? Refunds must be requested no more than 60 days after the event date. You can purchase and reserve tickets in any combination up to the ticket limit for the event. 13+ - Adult Ticket. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. At this time Ticketek NZ cannot post tickets overseas. General We'll now show you the tickets which have been allocated to you based on your selections. Please be aware your membership number will never change throughout your years of membership. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. My Ticketek; Gift Vouchers; What happens if I forget my phone or my battery dies at the venue? Full Ticketek Refundable terms and conditions of sale can be viewed here. They will be assigned the next two seats along (next to Invitee A). An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Your confirmation email will include all of your delivery details, plus your customer information. On arrival, simply present your mobile ticket for scanning to gain entry as usual. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. If you would like your event to be one of these, we would love to hear from you. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. No, Ticketek Gift Vouchers are not reloadable. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. General Admission (GA) is an unreserved section/event where seating is not reserved for you. You can log in with your email address and password to access member only content. If you have purchased concession tickets, you are also required to present a valid concession card. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? What are the reasons I can request a refund if I have purchased Refundable tickets? You will need to provide some form of ID so that the staff can access your Ticketek account details. Request details from Ticketek when booking your ticket. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Limitations on number of tickets purchased. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. No, the credit card pre-fill feature simply gives you the option to save your card details. How do I unsubscribe from My Ticketek emails? Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Can I use text or download images, photos and videos from the site? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Placing seats on hold and redeeming them is limited to online transactions only. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Is there anything special I need to do when I get to the venue to scan my mobile? Tour dates Ticketek is selling for the following venues only. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. How can I find AFL Membership on a match day? If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. chevron_left. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. The example above is for an adult barcode. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Ticketek acts as agent for the Seller in the sale of all tickets. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Tap "Add to Passbook" at the bottom of your mobile ticket. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. There are so many people queued up outside the MCG, waiting to get in. I've sent an invitation but some or all of my friends did not receive their emails. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season
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