document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. The Current Sessions list shows you currently running sessions under your account. Thanks. Im using Windows 11. I had to remove the machine from the domain Before doing that . Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. Fixed Windows 10 Remote Desktop mouse issue. Its work when I change the guest os one. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. Mouse Lagging and Beeping Sound This topic has been locked by an administrator and is no longer open for commenting. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Reinstall Google Chrome and try again. Splashtop did sometimes have a slight lag when screen . Click " Apply " and then " OK ." Choose your primary button from the drop-down. That's useful clarification. I hope that it will be a "moo point" by then anyway. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Users can even execute this via a remote session while connected with Splashtop. This is what fails at my client's office to their Win 7 computers. Thank you so much for having rescued my life. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Your I see that type of response, but I don't reply to them because they are not in my post thread. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. Create a new remote connection to the Windows machine and start printing. Reinstall Google Chrome. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. (Mine shows disabled if I use the function key to disable it- surprise..:)) still the cursor is not visible on the remote computer which i have remoted in to, please help. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. Thanks for not making a long winded explanation and simply getting to the fix. Open the app to see if Splashtop runs as intended. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. For disconnect issue when switching users, we can't reproduce the issue in-house. Privacy Policy. Then via the Browse button below select the cursor file beam_r.cur. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. It usually happens when I go back to the RDP session from my local computer. When youre done with the session, just click the End session button at the left of the footer toolbar. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. Select. Today I finally had time to google wtf made the cursor disappear. 0 Comment actions Please sign in to leave a comment. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. 1) Insert the Windows bootable drive and boot from it. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Thanks! ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. Welcome to the Snap! To continue this discussion, please ask a new question. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Download Adobe Acrobat PDF reader if it isnt already installed on the machine. I will work with our team actively to help resolve if the issue persists. In your Splashtop Account Settings, you can enable Two . Remote Mouse Free. Lord that was bloody annoying ! So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? Seem like what you have done in the video is exactly as described. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Right-click on entry for the mouse you're troubleshooting. Why? I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". Sound like it is working. This does work in LogMeIn, TeamViewer and GoToMyPC. Splashtop is a remote access tool that enables remote workers to access and control their office computers. This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). Thanks Gregg. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Its been fun to see how much relief this tip has been bringing to clearly frustrated people! At that point, I knew I was in for a long week. Verify that only you and/or others with clearance have permission to remotely access your computers. At least that almost makes it possible to use the system. For those utilizing a Windows 7 OS, users must install any additional printer drivers. Interesting, I havent seen this behavior. and was challenged. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. And for this you can use Flexihub software. Logitech options find the ipad with your. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Thanks, Cameron. For more information, please see our A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. You can remotely control the computer, open files, and more using the iOS touch based interface. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. All i did was google remote desktop mouse pointer disappears and this article showed up. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? There are some additional options under the Settings menu. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. When you begin the session, the remote computer screen will open in a window on your computer. This is indicated by the icon at the center of the toolbar, as shown below. Thanks! Step 3. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. You should try it some time! Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. Hit the monitor icon on the Splashtop ribbon. Youll see the circular cursor on screen once connected. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. Enter your email address to follow this blog and receive notifications of new posts by email. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Share this: Twitter Facebook LinkedIn More Loading. Lock the streamer settings using Splashtop admin credentials. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Sadly this doesnt work for me. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. My tablet and computer are on the same local network. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Copyright 2023 Splashtop Inc. All rights reserved. Our team reviewed the video. Any help welcome please before we get onto Splashtop support? So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Keep your computer ON and make a successful connection, then shut down your computer (power off). Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Splashtop Personal app introduction; Hot Topics. Based on your instructions I dug out an alternative fine grained solution. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. thank you !!!! It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. Look for the "+" SOS icon when you start the app and tap it. What are some of the best ones? Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. Automatically blank the remote screen when connected. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Was this reply helpful? done in the video is exactly as described. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. Options are to Reject after the request expires, Allow after the request expires, or Off. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. We all make mistakes like YOU did. Search apps & features in the start menu and open it. Splashtop wired xdisplay not working is a very common issue for Android OS users. "Now hopefully you understand why i said 'can you use VNC? My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Holding down a click is like holding your finger down on the device screen. Ok, so it's a touchpad issue. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Is there a bug report with microsoft we can upvote to get this fixed? RDP is NOT open to the Internet in general). In the upper right you can access your account information and subscriptions. If I choose Console, the user gets kicked out as expected. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. Thanks. Oh my gawd, Id have your babies if it were biologically possible!!!! Use the Invite Technicians button to invite additional technicians to your account. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. Deselect Auto-hide the taskbar. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with.
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