Firstly it was a one on one interview. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. It's great that you have experience in this area. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. I received a scenario which you had to remember key information from. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Join to connect Qantas. Download our free online tools for individuals with dexterity limitation. Our cabin crew represent us in the air and deliver best in class service and customer care. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. I applied online. why do you want to be a customer services? I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Qantas Airways Interview Questions To help you prepare for a Qantas Airways job interview, here are 35 interview questions and answer examples. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. I applied online. Note that we are not considering additions to our list of Panel Suppliers. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. Restaurant and hotel reviews, photo galleries and travel articles. This was a ridiculous joke of how Qantas recruitment team work. Some of these questions were timed. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. "I would not have any issues with the dress policies that you have in place for your staff. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Connect with a local pet sitter to mind your pet while you're on holiday. Great job! "I have no issue being subjected to a criminal background check and employment verification. Use your points for flights, upgrades, hotels, or car hire. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. All Qantas employees are required to pass a security check. 10808. Connect with a local pet sitter to mind your pet while you're on holiday. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. You can track your Qantas Points, shop and more. Book city tours, hop-on-hop-off buses, organised tours and more. Be honest about the experience you have that relate to these two items. I applied online. What was your favorite team work and what did you do for it. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. Book 10 or more passengers travelling to the same destination. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. The key point here is to be active in the group and show the assessor you are able to work within the group. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. The process took 2 weeks. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. customer service agent qantas jobs. I know it is important to try and relate to them in a very personable way to help make their day better. Choose one of our practice interviews to help you better prepare for your upcoming interview. Great! Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. Would you have any issues in doing this? The height requirement is between 163cm and 183cm. I interviewed at Qantas in Feb 2023. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. The first part is an online interview. Why do you want to be a customer service agent? Then we rotated between individual interviews, document checks, an informal q&a, and a written test. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. A poor customer experiences and how did you handle it. Travel and partner special offers available exclusively for our members. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. Ways to check-in for your flight including online and on your mobile. I interviewed at Qantas in Feb 2023. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. Empathetic? "As you can see from my resume, I have very direct experience in the retail industry. I interviewed at Qantas (Melbourne) in Jun 2017. Track updates on extreme weather or other major issues that may impact your flight. Nice! The first hour was just kind of introduce of the position and the company. When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. I interviewed at Qantas (Sydney) in Feb 2023. Assure them that you will take this duty very seriously. Earning points couldnt be easier. "I've had two jobs where I did a lot of work with customers over the phone. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. I interviewed at Qantas in Feb 2023. Report this . I interviewed at Qantas (Sydney) in June 2017. how did you handle it? Company/Organisation: Qantas: Job Post: how to verify an unverified sender in outlook. Good job! All in all 4 weeks from application to offer Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. It sounds like your experience is very relevant to the position. The process took 4 weeks. Great! Book your perfect holiday with a flight and accommodation package. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. Salary ok. Just make sure you work for Qantas and not a contractor. Therefore, any date prior to 2019 might not be accurate. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Upgrade your web browser for an enhanced experience. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. Applicants must have obtained unlimited working rights. For work rights in other countries, contact the relevant authority for that country. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. The process took 1 week. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Information about visas, health and more. Also, reiterate to the interviewer that you always strive to be professional. I have had several jobs in the past that involved providing service to customers over the phone. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. We had to come up with an ad campaign for Qantas. Makes sense! It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. As you answer, make sure to talk about the resources you used to help make the change. It roughly took three hours, and you had a ten minutes break. required min 500hrs, One of the best experiences ever. While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. The process took 7 weeks. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) I applied online. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Aug 2022 - Present8 months. what decisions did you make? To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? Part-time. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. Founded in 1920, they are one of the oldest airlines in the world. I am friendly and love working together.". Browse our airport guides and lounge network information. With lots of ways to use your points, youll be sure to find something you like. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. It was 5 questions about customer services. The process took 9 months. I got 5 questions based on my CV and resume. Be the first to find this interview helpful. Browse our airport guides and lounge network information. Our call center temp agency focuses on results . The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. Sydney NSW. they gave me 5 questions. Buy flight and unique experience vouchers. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. Step 6; Invited to do a medial. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. Fly with us and discover the Qantas difference. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I feel I can handle most situations with professionalism.". Can you talk about a time when you worked effectively with others as part of a team? Work with the agent to develop and maintain a digital marketing system to promote the office. Full-Time. This employer has not claimed their Employer Profile and is missing out on connecting with our community. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. Be specific with your answers they want examples I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. "Qantas please help me! In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Interviews for Top Jobs at Qantas. I applied the position online, and it took one month to process. describe a time you solved a problem without any others help. I applied online. Customer Service Business Agent at Qantas Greater Sydney Area. Bookcar hire,car specials,commercial vehiclesandairport transfers. The Qantas Airways reservation number is +1832 (460)1113. Good job! Request wheelchair assistance. News that the . Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. There was a question about working in a high pressure environment The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Get ready for your big adventure with our dedicated family section. As a leading provider of air travel, safety and security is paramount to us. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Ground Crew/Ramp Agent - Sydney Airport. 1. Great! How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? The medical costs approximately $450. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. Great job! describe a time you have done your work above and beyond Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Step 2; Invited to do an automated questionnaire. Bookcar hire,car specials,commercial vehiclesandairport transfers. Find departure and arrival information and view ouron time performance. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. what was the resolution?. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Stage 3 was a group activity. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. I applied online. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. I applied online. Designed for small to medium businesses. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. Over my career, I've learned how to not let my emotions get the best of me. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Great job! "Success in my last two jobs really showcased my ability to multitask. Great! Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Upgrade my browser. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. I found it daunting as you are receiving no feedback. There was about a month or two wait between each step. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. The process took 3 months. A poor customer experiences and how did you handle it. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Good job! Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. did anything happen? All in all 4 weeks from application to offer I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . Beyond being friendly and reassuring, what other relevant skills do you have? Step 5; Reference checks. Great employer. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! Able to implement experience over the past several years to ensure that customer satisfaction is matched. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . How to connect with us through Social media platforms. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. The process took 3 weeks. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Start your trip in the exclusive surrounds of one of our world class airport lounges. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Nice job! Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. PGDM; Specialisations. There was about a month or two wait between each step. Discover our Australian domestic and international network, airline partners and oneworld. Options for mobility and medical assistance and first-time flyers. Looking for some holiday inspiration? Qantas. Qantas Airways Limited 4.0. Options for mobility and medical assistance and first-time flyers. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. We believe the journey should be as exciting as the destination. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. The process took 4 weeks. Terms and conditions apply. I interviewed at Qantas in Feb 2023. Bookcar hire,car specials, commercial vehiclesandairport transfers. An active listener? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Online application and then I was invited to submit an online interview which consisted of about 6 questions. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. The process took 3 months. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. Travel and partner special offers available exclusively for our members. I applied online. Use your points for flights, upgrades, hotels, or car hire. If a coworker was being unsafe, would you talk to them about it? It consisted of being welcomed and then being split into different groups. Firstly it was a one on one interview. The process took 1 week. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied.
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