Some clearances will require face to face inspections, details will be communicated to you onboard. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. of getting by a scooter left in a hallway. Please contact the ships Medical Center for any medication requiring refrigeration. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. The best time to book your next cruise is while cruising with Holland America Line. Specialty Dining is based on cruise duration and ship type. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. With this in mind, the following emergency phone numbers are available for your use. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. For more information, consult your Customs Agency. I think putting a hold on your credit card for 60 dollars a day for children under 10 seems a little bit excessive. A nonrefundable Service Charge of 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private events, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin st environment is the right thing to do and essential to the success of our business. Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. CC Help Jenn Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Rest assured that your passport will be fully secured by our staff. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Be certain to bring along a record of all your vaccinations. Religious services may not be able to be held on embarkation/disembarkation day. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. But, if you can, consider someone like me/us, who did not have the finances. The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. Book your next Holland America cruise and get up to $150 onboard credit per stateroom. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. Rather than adding extra to hotel service charge, you can also donate to crew fund. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) You will recognize our representatives by their Holland America signs. All professional services are available from 8:00am until 10:00pm. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Oh, well, the bottom line is the money is not available to spend. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. You will claim your luggage when you arrive at your final airport destination. Limited time offer, Savings for Onboard Bookings Only. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. The 3rd person gratuities will be deducted each day for that day. Hours are from 6:00am until 9:00pm. Local Sales Taxes Applied where required. Book with Avoya Travel to receive Savings and FREE Perks on select 2023-2024 Holland America Line sailings that may include: It's been my experience that you don't have to do anything. For Alaska cruisetours and 6- to 9-day voyages, eligible guests will receive US$100 credit per person to apply toward their shore excursion purchase(s). We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). A seamless transition is what our pre- and post-cruise hotels and tours are all about. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. No. Some clearances will require face to face inspections, details will be communicated to you onboard. Motion sickness medications are available for purchase onboard. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Ships Registry: The Netherlands. This will help prevent delays in obtaining pre-authorization on board. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. Any additional information concerning currency restrictions, please contact the customs agency in their country. progressive jackpots to a parade of poker games is there for your enjoyment. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. Customs officials will not be available at the ship during check-in to register valuables. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Unused TA credits were credited back to our credit card at the end of the cruise. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. Any amount in excess of this allowance will be not be allowed onboard. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. A fare will be considered a Comparison Fare only if its booking consists of details that are identical to those of the original booking (including, but not limited to, the same ship, sail dates, stateroom category and number of guests as the original booking). In addition to twice daily routine doctors hours, medical services are available 24 hours a day. We don't do spa or specialty dining. Some banks may keep the pre-authorization in place for up to 30 days. You must be able to care for yourself. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Let the vacation begin the moment you arrive in a new country. Please have the ships name, your partys name and stateroom number before you call. dvise you of arrangements to minimize disruptions in your vacation plans. Follow in the wake of great adventurers in a colorful new world. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. of people and the oceans we sail upon. At some point in your travels you may experience an emergency. All onboard purchases and services are charged to your account by using your stateroom keycard. During the voyage, a safe to store your valuables and important documents is available in your stateroom. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. Started August 27, 2021, By In Seattle. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Discover ancient cities, seaside towns and a rich culinary tradition. The line will be adding $100 in onboard spending The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. The first way would be is that the deposit would be paid for him (as well as for my husband and me), BUT when we get on the ship, tell them to turn off his card. In that case, Holland America Line will give guests an onboard credit with a value of 110% of the difference between the original booked fare and the lower fare. From time to time guests encounter transportation delays in getting to their cruise ship. Explore cruises to Australia, New Zealand, Asia, Panama Canal, Hawaii, Mexico, Pacific Coast and South America. By Line ship. Enjoy the timless elegance of ocean travel. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. We regret any inconvenience this may cause. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. Thanks everyone. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. No, the cash deposit is the same as the credit card deposit. Guests are urged to complete the Online Check-in process before leaving home. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-626-7382*. Dial 1-800-993-5483 (US). For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. the vessel leaves. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. What will you do today? Reservations may be made on board by contacting the restaurant manager. Save my name, email, and website in this browser for the next time I comment. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. I have a $200 obc . $150 from HAL $50 from TA. With this in mind, the following emergency phone numbers are available for your use. Your seating assignment will be noted on your guest card upon boarding. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Your booking will be credited to, and finalized by, your preferred travel advisor. MissJammin, November 23, 2016 in Holland America Line. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Please note: This service is available only on days of sailing. To celebrate Holland Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. If you receive Onboard Credit, be sure to confirm whether there are any limitations. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. You will be responsible for all costs you incur to join the vessel at the next port. Registration is free and there is no obligation to bid. Please log in to purchase your shore excursions. While some credits are U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. So we spent all the OBC but $18, and they just refunded the $18. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The We welcome you to consult with your Image Creators for all your photographic needs. party to be disembarked in a non-U.S. port. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. Make the Most of Onboard Credit. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. For 6- to 9-day voyages, guests will receive one night at Pinnacle Grill, Canaletto or Tamarind. No additional deposits will be due until final payment. Zealand, these policies and the legal drinking age apply to guests 18 years or over. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. This topic is now archived and is closed to further replies. Pack shoes on top of other contentsin your baggage to expedite the screening process. Other terms and conditions may apply. WebFind the best cruise and vacation deals on the Internet, make cruise and hotel and reservations online, and research vacation destinations online at Dream Vacations Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. LauraS In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. Usually there is a fee required. Payment of any fines levied is the responsibility of the individual guest. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. You may request seating time, table size and indicate with whom you wish to dine. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. The password will need to be disclosed to the youth staff upon pick up of the child. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. I've had rental car companies put holds of $300-$500 on my credit card. Your stateroom keycard will be delivered to your stateroom. If you have a chronic medical condition, please bring a recent report from your physician. Please attach a tag to each piece of luggage you will be checking on the cruise. HAL reserves the sole right to determine the method of compensation made to guests. The representatives will help you with luggage tags. I still think it is too much, though. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. Promotion is based on promotion code(s) N2 and based on double occupancy. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Receive 65% off our top amenities with our new refundable Have It All Early Booking Bonus! A luxurious dining experience in a room graced with fine art and antiques. The time to reserve your desired stateroom, suite and dining preference is now. Cash Advance: Cash advances are available at the Guest Services. Have It All Early Booking Bonus Offer (Early Booking Bonus Offer) is available for a limited time, on a first-come, first-served basis, to the first guests who make a new booking in connection with the Early Booking Bonus Offer while it is available. Safety begins with the design of our ships. For further information on our relationship with airlines, please refer to your Cruise Contract. Gift orders must be prepaid and received two weeks in advance of sailing. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. Shore Excursions are available for purchase online until three days prior to the sailing. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. Dave, we have had the same experience on several cruises. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. The charges are subject to change without notice. If you charge in excess of the held amount, the accumulated excess charges will be added to your pre-authorized amount at the end of each day. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. Offer applies to 1st/2nd guests in a stateroom only. guests are encouraged to obtain travel medical insurance prior to travel. Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. It is obviously available in Seattle, but not available on the ships. CC Help Jenn For this reason, Holland America Line has size and weight guidelines for scooters. Experience the best in cruise ship entertainment. All guests should keep themselves advised of changes in government requirements. Requests will be confirmed or waitlisted at the time of booking. Imagine your on board account is a checking account like at your bank. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Visithollandamerica.com for more information. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. WebAn envelope. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC.
