Copyright 2023 CBS Interactive Inc. All rights reserved. Required fields are marked *. ICE Limitations. YouTubes privacy policy is available here and YouTubes terms of service is available here. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Receive a full refund of your purchase 2. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. With the economy suffering due to COVID-19, customers want their money back, from all sides. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. 72 hours prior to the event). If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Help us improve this article with your feedback. Full buyer Terms & Conditions here. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. StubHub suspended that policy in March 2020, following the mass . 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Kimmel says its not as hard as you might think. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Viagogo, a tickets marketplace, bought StubHub in February 2020. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Suite 1800 Financial Center Now, the company is the subject of two class action lawsuits "You can apply this coupon to one or multiple StubHub orders in the. Wheres that guaranteed refund? Attn: Litigation Department And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. The reason I bought tickets on StubHub was the guarantee. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Call 1-800-GAMBLER. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. We will process the refund to your original payment method within 5 days. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. If you have tickets, the first thing to do is decide what you want. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Ja Morants allegations of aggression off the court, explained. Receive a coupon for 120 percent of your original. FORTUNE may receive compensation for some links to products and services on this website. Get browser notifications for breaking news, live events, and exclusive reporting. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. How do I know if my event was impacted or where can I see the event status? Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. No problem. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. StubHub is here for you. 2020 CBS Broadcasting Inc. All Rights Reserved. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. All Rights Reserved. Receive a coupon for 120 percent of your original purchase*. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? pic.twitter.com/onFRrGVh6S. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. McMillan is represented by a Detroit law firm specializing in class actions. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. There's class action suits, that they violated their fan protect guarantee," Rossman said. StubHub users agree to StubHubs policy on venue health and safety protocols. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Viagogo, a tickets marketplace, bought StubHub in February 2020. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . EIN: 41-0953924. | NY Call 1-(888)-364-3065 |NYC Health Dept. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Tap Tickets in the navigation bar at the bottom. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Daphne, AL 36527 4. You can also follow WPXI on Facebook and Twitter. Those will be paid out by the end of May. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. As if the cancellation of sporting events and concerts wasnt enough. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Prefer a cash refund instead? StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Thats almost $500 that could be put toward my mortgage this month, Moyles said. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Worth to consider! NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. Fax: 601.707.7913, 1 Timber Way Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. In the past, cancellation prompted a full refund from the online ticket broker. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Have already received refund from credit card. This material may not be published, broadcast, rewritten, or redistributed. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Paul Sawers / VentureBeat . Learn about careers at Cox Media Group. But people want their cash back now. Theyve only suspended them. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Our mission to make business better is fueled by readers like you. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. But why is insulin so expensive in the first place? pic.twitter.com/onFRrGVh6S. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. Market data provided by ICE Data Services. Terms at draftkings.com/sportsbook. Tel: 205.795.6588 Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. But these are unprecedented times.. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. And new figures show more than half of ticket holders still haven't gotten their money back. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. But is StubHub legal? StubHub recently stopped offering cash refunds for canceled or postponed events. Save my name, email, and website in this browser for the next time I comment. Unfortunately you will not be entitled to a refund. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub and several more of these. 8 Feb 2023. 199 Fremont Street, 4th Floor ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. Just three weeks later, the company issued an update on their coronavirus policy. 3. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. . The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. This may include details from your tickets (so be sure to keep them), or information from the event venue. But another major sticking point in all of this is event postponements, an entirely separate category of cases. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. 2023 Cox Media Group. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub normally sells almost $5 billion in tickets a year. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. 5. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. Community Rules apply to all content you upload or otherwise submit to this site. All Rights Reserved. Simply go to your. Learn more about disclosing health and safety requirements on your listing. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . A brutal sucker punch in the OVC tournament stopped the game in its tracks. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Then theres the question of the legality of the move, beyond any ethical shortcomings. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Gambling problem? You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. For third party ticket resellers, it gets even more complicated. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. So Farley filed a credit card dispute against them, and won back his $600. In part, thats why theres all the angst. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Prefer a cash refund instead? If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. Stubhub does not have the money for refunds and recently admitted so in court. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. He also eventually received his payment on the night of April 3. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Whenever that might be. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Those will be paid out by the end of May. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Filled out the block for reason. If the event is canceled and not rescheduled, you will get a refund. We certainly hope they do. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. Birmingham, Alabama 35203 The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. No problem.
