We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. WEX, Inc. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). 3 reasons we see people flipping to a fuel card: Apply Now document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Deny most claims with no reasons. Just give me my money! If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. It's a cut throat industry. They are nightmare if there is a problem. RIDICULOUS!! Worse liar company. On the Credit screen, select the contract for which youd like to view the credit balance. Some cards can be set to require the employee to enter mileage at the time of purchase. There are a few Wex Inc. complaints about its contract terms. Please cancel my account. WEX is the worst! His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. I am the bookkeeper for a company vexed be WEX. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. This allows us to see the company through a different lens or perspective than we normally would. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation Choose the new status. They are doing this to many other businesses I found out. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. However, you can get an idea of the interchange rates you can expect to pay. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. Thats where Level 3 enhanced data comes in. Contact Support. I use my premium refunds to pay for the next months premium. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. However, Visa and Mastercard offer their own fleet. ERGs drive diversity by fostering new bonds and communities across the company. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. The company should have planned for this. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Charged to my bank account, we do not own a card. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Choose Prompts in the top menu, then Update Prompts. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Which I upload. Youll need to contact your credit card processing company. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Receive your Esso Card We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. NO, because they want me to jump through another 50000 hoops!!! Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. We had NEVER HEARD OF THEM. Hi Ana, Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Getting paid to re-write this page? With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Fleet gas cards are a better way to manage fuel expenses for business vehicles. It is not intended as legal or financial advice. Ready for the ultimate credit card processing experience? Fleet Cards What is a fleet card? Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Look up and select the card you want to assign. Been paying late fees for 8 months and just noticed. WEXs unethical business practices have negatively impacting my credit as well. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. NO. Referral Partner Permissions. Murphy USA participates in several programs that offer you discounts on fuel. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Hey y'all!!! Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. They claim they need a receipt. Set the Validation type, then click Next. Apply Now! We're happy to help. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. We find that their service and management algorithms are needlessly obstructive. This does not compare favorably to our list of best credit card processors. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen They do not give time to make payments. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. When you take fleet cards, the funding time depends on the type of card and the processor. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. I send that in and thats not good enough. Now the meat of the matter what its going to cost? Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Do NOT use this company if you can avoid it. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Where does it work? Trouble Getting Approved? In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Im paying it off in a couple weeks and closing the account. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. The people behind the payments. I am being told that all is done by email and there is nobody I can talk to over the phone. I know its confusing .. eye roll .. WEX has frozen my account. Ive contacted customer service multiple times and spent long times on chat and hold both times. Again, there was NO explanation or warning. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Who do I contact? Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. Enter the limit in the Amount field. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Choose Cash Advance from the drop-down menu. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. The Prompts Information section appears. My monthly statements went from $155 to $914! While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands.
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