This is a good option for low-value items. You can see it on the listing if it qualifies. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Select. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. New comments cannot be posted and votes cannot be cast. Start a return. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Press question mark to learn the rest of the keyboard shortcuts. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. When a buyer opens a return request the funds related to the sale may be put on hold. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. 04-18-2022 It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. For example, you may haveopted to automatically accept return requests. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Some returns may remain open for up to 35 business days. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. eBay and PayPal will not even look at video evidence. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . am I required to pay for shipping? If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Currency exchange rate applied to refunds. Sellers are required to deliver the item as it was described in the listing. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. You can choose whether to accept returns if a buyer changes their mind about a purchase. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. Thanks for being honest about this. Carefully check the returned item before issuing a refund. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. This is all true, but only for items that are REALLY Not As Described. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. Since they refunded you right away, you aren't required to return the item. Also this makes the process require the buyer send the item back instead of filing a claim. How to give a partial refund after the item is returned. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. What if any recourse do I have in this situation. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Tip Save the label to your desktop or mobile device. Classic Ebay sneak move. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. See our page on, Would you like us to help with an open return request? Tip It may only be used to recoup losses when an item is returned used or damaged. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. Now, even clear cases of buyer's remorse are allowed to return. Sorry if these are easy answers, I've never done this before! When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Help for buyers and sellers. - edited If the item is returned used or damaged, you may qualify to issue a partial refund. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. This is a good option for low-value items. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. In the last two cases the buyer keeps the item and gets refunded. A dialogue will open as you type your search terms. Read our most popular questions and answers about handling return requests from your buyers. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Choose the item above to start resolving a return. I recently sold a dji osmo mobile on eBay, I specified no returns. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. This is a good option for low-value items. The seller sent the wrong item, or You can choose whether to accept returns if a buyer changes their mind about a purchase. Slow but it beats the stress and aggravations. Answer (1 of 3): Sellers are not required to accept returns. This is a good option for low-value items. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? If an item is being returned, the seller is responsible for return shipping. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. You are not alone. Ebay has a 30 day money back guarantee that is available on most all items sold here. var m3_u = (location.protocol=='https:'? This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Copyright 1995-2023 eBay Inc. All Rights Reserved. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. How to issue a partial refund after the item is returned. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. They say, Buyer beware but what about the sellers? Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. In the wrong place? Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. Select your reason for the return. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Read our article on, Need help with return shipping? Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. On the next page you'll see the refund amount. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. I recently asked eBay this exact same question. I appreciate it. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Buyers can find estimated delivery information in their Purchase history. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Both buyers and sellers must meet all applicable return requirements. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Big surprise there. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); eBay Money Back Guarantee covers most transactions on eBay. Open a Disput. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. Returns not accepted is outdated online. Buyer is asking for a refund because he can't figure out how to use it. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. See our Partial refund guidelines for more details. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Buyer's expect returns. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) For a low value item not worth paying return shipping for some sellers will just refund in full. [CDATA[ The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. '&charset='+document.charset : (document.characterSet ? If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. In some cases, we may automatically accept a return request on your behalf. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. But, yes, you get refunded and get to keep the item as well. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. You accept returns in your policy and the buyer changed their mind about a purchase. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Some have lost thousands. The return is treated as if the item didn't match the listing. Select. document.write ('&cb=' + m3_r); Read our most popular questions and answers about handling return requests from your buyers. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. See Evidence of successful delivery to the authenticator below. document.write (document.charset ? I report him immediately and call CSR. See Exclusions and special coverage. What in the actully insanity is this? Give a full refund The buyer will receive a full refund, and they'll keep the item. I'm done with Ebay. Otherwise you can consider this closed - nothing more for you to do. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. How do people alwats confuse this. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. What is defined as damaged, faulty or how it is described can be completely different things to different people. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. if (document.mmm_fo) document.write ("&mmm_fo=1"); Per the seller's return policy in the listing If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Extortion is now excusable as long as buyer mails you back anything including a brick. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. You don't accept returns in your policy and the buyer changed their mind about a purchase. You can also use this option if you want to offer to let them exchange the item. You can also open your Returns dashboard and select View return details from beside the item. Trading Cards have a more limited return window. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. Should I wait for the seller to contact me? Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Answer (1 of 15): You get a refund. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. This dragged out the process, caused unnecessary stress and confusion. In some cases, eBay may automatically accept the return on the seller's behalf. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If the buyer is responsible, choose your return address from the dropdown menu. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). You can also open your Returns dashboard and select View return details from beside the case. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. You don't accept returns in your policy, and the buyer changed their mind about a purchase.
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