That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. Broward Health Medical Center Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. I felt really listened too when I was at my worst and feeling hopeless. This affected the safety and management of patients. The trust employs around 4,147 whole time equivalent staff (WTE). The services are multidisciplinary and include nursing staff and allied health professionals. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We are currently in the Yellow category for Visitor Risk Level. Share your experiences of UK health and care services, Default Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. Have you experienced something like this, here or elsewhere? The diagnostics service was not up to date with the most recent ionising radiation regulations. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. AEC is part of the Same Day Emergency Care (SDEC). This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. 1 April 2021. The complaints were analysed to look at trends, for changes to be implemented. All the best and take care. AEC unit | Care Opinion Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Family donates $25M for senior facility expansion at Russell We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. This is not my first experience of this hospital not checking information relayed to them by 111. Diamond also services this route every 20 minutes. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. After firstly being admitted with a cellulitis infection in my left leg AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. Only a small proportion relates to the emergency department itself. Risks within the emergency department were not always identified and escalated appropriately. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. People told us that they were happy with the care that they had received at the hospital. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. Full blood test, chest X-ray and seen by dr for my results within 3 hours. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. The improvements required by the trust were within the grasp of the trust and its leaders. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. psychotherapist for the kindness they showed me. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. This means there is low to moderate transmission of COVID in the community. A fantastic level of care was provided for my daughter while here. We don't rate every type of service. Following streaming or triage in emergency departments (EDs), Specialists (e.g. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. The BBC is not responsible for the content of external sites. This was particularly evident in the category of adult majors. Emergency Care - Find a Service | Holy Cross Health Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. The service made sure staff were competent for their roles. Patient Experience Team. Russells Hall Hospital Accident and emergency The care I received from start to finish was exceptional. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. Mill House Coffee is []. Russells Hall Hospital / Accident and emergency WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care About: Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Departments and services - Russells Hall Hospital - NHS We rated it them as requires improvement because: Published There are six bands within the monitoring system so this Trust had a relatively lower risk. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. In fact, we're the only hospital in Broward Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Staff assessed and monitored patients regularly to see if they were in pain. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. There's no need for the service to take further action. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. I was induced after the consultant identified a large amount of fluid around my baby. Dudley I would recommend you, thankyou again. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. Follow BBC West Midlands on Facebook, Twitter and Instagram. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Staff were really lovely. Dudley Every member of staff I encountered was friendly professional and put me at ease. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. You may be admitted to AMU if your expected length of stay is 48-72 hours. Suspended ratings are being reviewed by us and will be published soon. Such a lovely Dr and an asset to the hospital. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. Agency or bank staff predominantly staffed each area we inspected. Visit https://www.careopinion.org.uk Staff provided emotional support to patients to minimise their distress. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Wed also like to use analytics cookies. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Tell us what was good and what could be improved, say thanks or call for change For common health problems visit your pharmacist, GP or walk-in centre. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. All the best with your pregnancy and take care. We use this information to improve our site. Who has Care Opinion told about this story? The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. We were not assured that all patients allocated to wait on the corridor were safe. I wouldnt hesitate to re commended Russells Hall to give birth in. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. Located in the main lobby of Russell Medical. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. Our inspection of the trust covered only this hospital and community services. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews NX West Midlands. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - We will publish a report when our review is complete. Click here for the news and events happening at Russell Medical. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. Requires improvement - we'll pass your stories to the people in health and social care who can make a difference. All rights reserved. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to With his familys legacy gift, this vision will become a reality, said Peace. Russells Hall Hospital The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. we have taken enforcement action. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well At least one standard in this area was not being met when we inspected the service and 2654/1783). One person we spoke with said, 'I have no complaints about this hospital. acute medical unit welcomes first patients at Russells Hall Hospital People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. We are continuing to monitor progress against these. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Bed & Breakfast []. AEU Department The ED sees approximately 97,000 patients per annum. I was treated with so much dignity and respect that I left feeling supported and cared for. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. Let us know if this is OK. Well use a cookie to save your choice. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Our rating of safe was Inadequate overall. to Russells Hall Hospital We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Medical secretaries: Bev/Ruth (ext. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. 4 years ago, I attended this unit after a visit to my gp. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Covid-19 Release of Information Call Line: 256-215-7461 []. Our rating of services stayed the same. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding 111 service advised me all the information I had given them about my symptoms etc. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. The Russell Legacy Project will be located on the hospital campus in Alexander City. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. [Very happy with 'Staff skills'] ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published We are carrying out a review of quality at Russells Hall Hospital. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. The emergency department (A&E) is busy and overstretched. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. there are some services which we cant rate, while some might be under appeal from the provider. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. Inadequate the service is performing well and meeting our expectations. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? Your staff could not have been more professional or efficient. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Staff were still not always using clinical judgement alongside NEWS scoring criteria. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile.
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