error, has anyone found any way around this? I have both Email to Case and On Demand Service enabled on the Email to Case page. I've been in this challenge for hours now. Did you check the little box to activate the entitlement process? I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Review the steps to rename the console to 'Cloud Support Service Console'. Issue was with the Lightning Page Layout. I am the Trailhead Baby! Thanks for your advice and help. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Gosh how frustrating! I just finished the superbadge. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Look at the page layout again- there is another item you will need to add. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Hello. This is so annoying. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Have a question about this project? can you please suggest something? Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. These have different SLA milestones an agent has to hit its the same in this section. Could you share what you have for your dashboard/report/etc and I'll take a look! Review the steps to create the 'Cloud Technical Team Support Process'.". My brother has started to play with me! Sign up for a free GitHub account to open an issue and contact its maintainers and the community. It is now working. If you are still stuck after that, leave a comment with some more details and I'll take a look. I hope that you feel inspired. "Im not able to add instructions in the macro. My problem was that I had 2 users with the same name: Ada Balewa. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Review the steps to rename the console to 'Cloud Support Service Console'. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. . Use another way to specify capacity for the routing configurations. Are you sure it is about that? Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! I also got this error. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I made two dollars today! Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Thanks!!! I had to do a quick refreher on this topic mid-superbadge. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. I resolved the issue, by deleting the Billing profile and recreating it using. Configure a named credential and remote site according to the specifications outlined in the business requirements. I'll keep checking if I missed anything. thanks a bunch. Empty the recycling bin. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Any advice?Thanks in advance! Even clicked edit and save for the profile after changing console settings. He laughs when I poke his nose and tries to take toys out of my hand. I am having trouble with step 4. If yes, this was created in the wrong place. Also, my email-to-case and email on demand are checked. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Excellent article and with lots of information. This error stumped me for a while as well. I had figured that out in order to build the macro. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I'm STILL hacking away at this error message. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I didn't change anything and retried the "Check Challenge" just now and it worked. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Hyatt Place New Taipei City Xinzhuang. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . {!Case.OwnerFirstName}, Ursa Major Solar. The macro itself is working fine. Even after setting up support proc and presence status. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Usually this is due to some pre-existing configuration or code in the challenge Org. I have created and recreated the Cloud Technical Team support process more times than I can count. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Two things try a different merge field for the name. We can't find the 'Customer Case Team' role. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. It is very attractive and impressive. I'd do a quick google search on Salesforce Macros- It's a point and click process. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Usually this is due to some pre-existing configuration or code in the challenge Org. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Thank you! But not sure what is causing the macro to not find the email template. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. This worked for me. Making dinner for Mom! this blog is beneficial and great information to share with us. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. If you need more help, leave a comment! hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I started the whole of the following steps in this section with the objective of creating a macro. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Did it help? You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. You may want to jot down notes as you read the requirements. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. January 07, 2019. donut! Activate your knowledge groups and sub-groups. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Could you suggest how to troubleshoot it ? "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Still stuck? I have created data categories and Subcategories and have activated.But have issue with the above error. I used a new trailhead playground created exclusively for the service cloud badge. Or "on demand email to case". Does somebody have a thought? I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Tonight's challenge involves the creation of two processes. Yes you do. You also get personal insight into the life of a Trailhead Baby! Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Take a break, grab a snack, and watch this video. Change the labels for Case and Product To Maintenance Request and Equipment respectively. I'm chasing my own tail. I am getting this below error. nay help is much appreciated. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Very helpful, thanks for the information! Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Hope this solves it for you too. Does anybody have a moment to help? I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I also confirm that no additional code exists in this org. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thank you SO MUCH. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Why the change of heart? Sign in Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Ensure the Macro sends an email to the customer. Nice and informative blog! That is frustrating! MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Knowledge Basics for Lightning Experience. Note the filter.
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